Along with the Kelso Health & Wellness (“KHW”) business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are visiting this website from outside of the EU, please check your own country of residence’s specific data protection and user privacy legislation before proceeding to view our website.
This website collects and uses personal information for the following reasons:
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 6.0 below).
Our policy is that cookies data collected by GA will be retained for a period of 50 months after which point GA will delete the data. Should you visit our website in the intervening period, the “clock” will resent for a further 50 months
Disabling cookies via the options menu on your internet browser will stop GA from tracking any part of your visit to pages within this website. You can also delete any cookies that are already stored on your computer’s hard drive.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.
3.2 Website contact form
Should you choose to submit an enquiry via our contact form, the name, phone number and the email address you enter, along with your enquiry details and the time and date that you submitted the comment will be sent to KHW. This information is only used to identify you for the purposes of handling your enquiry. KHW may share this information internally in order to appropriately answer your enquiry. It is not passed on to any of the third-party data processors detailed below. None of these details will be shown on the public-facing website.
If you are under 16 years of age you MUST obtain parental consent before contacting us via the contact form.
We may collect personal information if you telephone the KHW clinic to make an appointment, or if you attend an appointment at KHW. Personal information used for this purpose may include name, address, phone number and email address.
Note that the health and wellness practitioners operating from KHW may store additional personal information including, but not limited to: name, address, telephone number, date of birth, information such as height, weight & body measurements, health history, personal history, treatment plans. If you would like to know more about how practitioners store personal information, please discuss this directly.
Personal information is not stored on this website. We store only limited personal information on the KHW internal computer systems. We will retain your personal information for a period of up to 10 years, unless you request otherwise.
We currently use just one third party to process personal data on our behalf. The following third party has been carefully chosen and all of them comply with the legislation set out in section 2.0:
We will report any unlawful data breach of KHW or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller of this website is: Kelso Health & Wellness.
Whose registered address is:
Kelso Health & Wellness, The Corn Exchange, 31 Woodmarket, Kelso, Scottish Borders, TD5 7AT
02/10/2019 – version 1.0